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FAQ


Order & Payments

What forms of payment does Oliver Pierce accept?
We accept payments from Visa, Mastercard, PayPal and AfterPay (Australian customers only)

I didn’t receive my confirmation email, what should I do?
Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please email info@OliverPierce.com.au

How do I change my shipping address?
Please email us at info@OliverPierce.com.au as soon as possible. We will try our best to get it changed before it is too late.

Can I change a product in my order?
No changes to an order can be made after it has been placed.
The order can potentially be cancelled if it hasn’t been processed. Email us as soon as possible for any queries - info@OliverPierce.com.au

How do I cancel my order?
Email us at info@OliverPierce.com.au as soon as possible. If the order hasn’t been processed by our team we will be able to cancel the order.

Shipping

When will my order be dispatched?
Orders will be dispatched within 1-2 business days.

How long does shipping take?
Please take a look at our Shipping Policy

Watch Specifications

Strap best practices?

  • To best protect the mesh or leather straps it’s important to keep them as dry as possible at all times.
  • Avoid exposure to direct sunlight for extended periods of time to avoid discolouration.

Please note wear and tear of the straps are not covered by our manufacturer warranty.

Are the watches waterproof?
Each of our watches has a waterproof classification of 3ATM - Water-resistant. Light splashes (a little bit of rain/washing hands) are okay.

How do I adjust the mesh strap?
With every mesh strap watch shipped we provide an instructional pamphlet.
In case you have lost yours click here to see how to adjust it.

Contact

I would like to be an ambassador or collaborate with Oliver Pierce
Email info@OliverPierce.com.au a little about yourself - including social media accounts and why you believe you’d be a fit for us.

How can I contact Oliver Pierce?
You can contact us by emailing info@OliverPierce.com.au or by simply using the contact form.
Our team will get back to you as soon as possible.